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Home / Return Policy

Return Policy

Returns Policy

Returns MUST be made within 7 days of receiving your order. we also guarantee all of our products to be free of defects for a minimum of 6 months from receipt of goods. If you receive a defective product or wish to return an item, please email us at admin@wet-water.co.uk to arrange an exchange or refund we will also advise the return address and provide you with a return reference number which is is required to ensure your item is entered in to our system to complete the return process, any items arriving with out a return reference number will not be processed until you have contacted us requesting the returns reference number. We aim to replace any defective items with a like for like replacements, if this is not possible we shall refund your payment immediately on receipt of the defective item. Exchanged items will only be sent after we have received the original item back from you in original condition, intact, unused, and in its original packaging. KAIZEN SOULUTIONS EU LIMITED will not be responsible for the cost of removal, return and or reinstallation of products or any consequential loss or damage incurred by failure of our products. Any compensation will be limited to the total value of the goods if purchased or the advertised price if provided free of charge. Please contact us for details of our returns address. We are unable to refund nor exchange special order or spare parts.
Free delivery does not apply if you decide to return the item because of a change of mind, therefore the carriage cost will be deducted from the amount to be refunded, usually £4.95 for Royal Mail and £9.95 for courier deliveries

  • If a returned item is found to have been damaged by yourself then the item will not be accepted for a refund and will be returned to you once the return postage fee has been paid.
  • If you simply change your mind for any reason we will offer a full refund with in 7 days of you receiving the goods on receipt of the returned goods in a damaged free re-saleable condition. Returns after the the 7 day period are at our discretion and will incurr a 20% restocking fee. You are responsible for ensuring the goods are returned to us and recommend you use a signed for service as proof of delivery.
  • Your rights as a consumer are protected under the U.K. distant selling regulations, we will always exceed our legal obligations.
  • We will always treat you, our customer fairly and if there are any doubts err on your side. We aim to offer outstanding customer service, if something goes wrong we will do our best to resolve it super fast and to your complete satisfaction.
From our U.K. hub we deliver to more than 80 countries worldwide.